Question 1

How do I find a GP (praktický lékař) accepting new patients in Czechia?

Accepted Answer

Calling every clinic takes hours and most are full. We do it for you — go through available GPs in Prague and around, check capacity, and arrange registration with one that accepts. Just send us your area and insurance company.

Question 2

How do I register with a new GP in Czechia?

Accepted Answer

You need your insurance card and the clinic's registration form. We'll help you find an available clinic and arrange your first visit.

Question 3

How do I book a doctor online in Czechia?

Accepted Answer

Send us a non-binding inquiry — describe the issue, area and when suits you. Within 30 minutes you get a clinic and time proposal. You only confirm.

Question 4

What if my doctor doesn't accept new patients?

Accepted Answer

We try alternatives nearby — private and public. If nothing's available, we suggest a paid private clinic with fast availability, or telemedicine as a temporary bridge.

Question 5

What's the difference between a GP, an ambulance and emergency care in Czechia?

Accepted Answer

Praktický lékař = your registered GP for routine care. Ambulance = specialist outpatient clinic (orthopedics, cardiology, etc.). Pohotovost (LSPP) = after-hours urgent care for acute pain, fever, injuries that can't wait.

Question 6

Can I have a GP in a different city than where I live?

Accepted Answer

Yes. Permanent address doesn't matter — you can register anywhere in Czechia. Often it makes sense near your workplace or kids' school.

Question 7

How much does a doctor visit cost without Czech insurance?

Accepted Answer

Depends on the clinic and procedure — typically 800–2,500 CZK for a GP visit, more for specialists. We always send you an estimate before booking so there are no surprises.

Question 8

What about PVZP and commercial insurance for foreigners?

Accepted Answer

PVZP (Pojišťovna VZP) and other commercial insurers (e.g. Slavia, Maxima) offer comprehensive health insurance (KZPC) for foreigners staying over 90 days. At contracted doctors the insurer pays directly; at non-contracted clinics you pay cash and claim reimbursement later. Always verify before the visit that the clinic has a contract with your specific insurer — not all practices accept PVZP.

Question 9

How do I find a dentist, gynecologist or pediatrician in my area?

Accepted Answer

Specialists have even longer waiting lists than GPs. Send us the specialty, location and urgency — we'll find available clinics (public and private) and book the soonest slot.

Question 10

How quickly will you reply?

Accepted Answer

During business hours (Mon–Fri 8–20) usually within 30 minutes. Outside, by next morning.

Question 11

Is sending an inquiry binding?

Accepted Answer

No. The inquiry is non-binding. We first send a proposal and price — you pay only after approving it.

Question 12

How does payment work?

Accepted Answer

First we check appointment availability. You only pay once we find a suitable booking option for you — we'll send a payment link (card, Apple Pay, Google Pay) and confirm the reservation right after.

Question 13

Are you doctors? Can you advise on diagnosis?

Accepted Answer

No. We are not medical professionals — we only assist with finding a suitable clinic and booking. No medical advice is given.

Question 14

Which clinics do you recommend?

Accepted Answer

Private and public clinics in Prague and around. We pick based on your issue, location, language and availability.

Question 15

Do you speak English or Ukrainian?

Accepted Answer

Yes — Czech, English and Ukrainian. Especially handy for expats and Ukrainian clients new to the Czech system.

Question 16

How do you handle my data?

Accepted Answer

Only used to handle your inquiry. Never sold. Details in our privacy policy.

Question 17

What if you can't find any available appointment?

Accepted Answer

Then you pay nothing. We first check availability — only after we find a suitable option do we send a payment request. If nothing is available, we'll suggest alternatives (another specialty, a private clinic, or the earliest possible date) and you can freely decide whether to continue.

Question 18

Do you cooperate with insurance companies?

Accepted Answer

No, we do not directly cooperate with any health insurance company. We are a private assistance service — the client pays us directly for help finding a doctor and arranging an appointment. The actual cost of the doctor visit is covered by the insurance company according to standard rules, if the client is properly insured. We always recommend verifying the contractual relationship between a specific clinic and your insurer.

Frequently asked questions

Didn't find your answer?